Basic Troubleshooting Knowledge

Wireless Internet Router

Common Internet issues you might be experiencing:

  • Are your devices getting power?
  • Are your devices connected properly?
  • Is the WiFi on and working on any device?
  • What is the signal strength of the WiFi to/from the router?
  • Is your issue isolated to one device or are multiple devices being affected?

Check your system


Does the power supply have power?


Are cables plugged in correctly and secure?


Is your router getting power?


The first troubleshooting step is to power off all devices and leave them powered off for at least 30 seconds.

Now, plug power back into the power brick. If the LED on the power supply is blinking then call tech support to schedule a service call. Once your power supply LED is solid then power on your router.

Since we have determined that the devices have power, now check that the router is broadcasting wifi. In today’s world, almost every device uses WiFi to connect to the internet. If you have a computer that is wired directly to the router and the internet is working on that computer then the WiFi could have been turned off on the router. Please refer to router documentation to see if your router has a WiFi on/off button or switch.

On a device that connects to the router over WiFi, go to the WiFi settings and see if you see the network your WiFi enabled device normally connects to is present.

To make sure that there is no issue with your router, the best way to check is to bypass your router. To bypass your router, you would take the cable that is supposed to go to your router from the previous picture and insert that cable into a computer or laptop.

Using the picture above as an example, the power brick would stay plugged in just like this. The other end of the blue cable would go to the router. We want to unplug it from the router and plug it into the laptop or computer.

Be sure to check to make sure the WiFi is turned off if you are using a laptop. If you are using Windows 10 then you can refer to the picture on the left.

Fun Facts

WiFi signal strength is based on many different factors such as:

• Distance from the router

• Materials/density of the interior walls in your home

• The antenna quality of your WiFi enabled device

• Even interference from your neighbors WiFi router

• Microwave Ovens

Many newer routers broadcast multiple wireless networks on different wireless channels. The channel you choose can affect your quality of service.

• 5GHz/media channels are intended for stationary devices in the same room as the router.

• 2.4GHz channels are intended to penetrate farther, offering better coverage and consistency through interior walls

Are you only having issues with one certain device?

Where is this device located in relation to the router?

What wireless network is the device connected to?

Regular rebooting of your WiFi enabled devices is good for the overall health of the device. In many instances it can fix intermittent issues, including connectivity.

AW Broadband offers hassle-free wireless routers! We sell wireless routers for $50 up front cost along with an $8 monthly maintenance fee.

By purchasing one of our routers, we can remotely log into the router and assist in changing settings. We can change the wireless network name and the password for you. We can also tell you your password if you just happened to forget it. You are also covered with a lifetime warranty on the router. As long as you have the router and pay the monthly maintenance fee then we will replace the router or send technicians out to your house to work on the router.

How can we help?

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