FAQ

FREQUENTLY ASKED QUESTIONS

Why is my wireless network not connected?
There are various reasons why a wireless network may not be connected. One common cause is weak or unstable signal strength, interference from other wireless devices, or physical obstacles like walls or furniture that interfere with the signal. Other potential reasons could include incorrect password or security settings on the router itself which could prevent devices from connecting; software or hardware issues on the network devices themselves which could also prevent successful connection; outdated firmware or configuration settings all contribute to connectivity problems as well.
What is fiber internet service?
Fiber internet service is an internet connection that uses fiber-optic cables to transmit data. These cables, composed of tiny strands of glass or plastic, carry light signals at incredibly fast rates – providing fast and dependable data transmission. Fiber internet service offers faster speeds and bandwidth than traditional copper or coaxial cable internet connections, making it a desirable option for those needing high-speed internet for activities such as online gaming, video streaming, and large file downloads. Fiber internet connections are less susceptible to interference from a distance or environmental factors than other types of internet connections, making them ideal for both residential and commercial settings. As a result, fiber internet service has become more and more popular over time.
What is Mbps?
Megabits per second (Mbps) is a measurement of data transfer speed for digital information such as internet data. It indicates the amount of information that can be transmitted in one second over an internet connection. One megabit equals one million bits, and Mbps indicates the speed in megabits that can be transferred in one second. Mbps is commonly used as an indicator of internet speeds – higher values signifying faster connections. For instance, a connection speed of 50 Mbps means 50 megabits of data can be transmitted per second. This measure is essential when assessing the overall quality of an internet connection, particularly for activities requiring high bandwidth, such as video streaming, online gaming, or large file downloads.
Are internet service providers regulated?
Yes, internet service providers (ISPs) are generally regulated in most countries. Regulation helps guarantee fair and equal access to internet services, protect consumer privacy and data, and prevent anti-competitive practices by ISPs. Regulatory bodies may also monitor issues like network neutrality, which states that all internet traffic should be treated equally without prioritizing or blocking certain types of content or services. In the United States, for instance, the Federal Communications Commission (FCC) regulates ISPs; in Europe, however, the Body of European Regulators for Electronic Communications (BEREC) oversees the regulation of telecommunications and internet services. Other countries also have similar regulatory bodies or agencies that monitor ISPs to guarantee they abide by laws and regulations pertaining to internet activities.
How does the affordable connectivity program work?
The Affordable Connectivity Program (ACP) is a federal communications commission initiative in the United States designed to provide eligible households with up to $50 in monthly subsidies for internet service. To be eligible for this program, households must meet certain income criteria or take part in other government assistance programs like Medicaid or Supplemental Nutrition Assistance Program (SNAP). Internet providers taking part in the program must offer a minimum speed of 25 Mbps for download speed and 3 Mbps for upload speed. The program was established to bridge the digital divide by making Internet service more accessible for low-income households and giving them the same educational, employment, and healthcare opportunities as those that can afford access to the Internet. Funded through the Consolidated Appropriations Act of 2021, this initiative will continue until funds run out or it is terminated by the FCC.
How fast internet speed do I need?
The internet speed you need depends on several factors, including how many devices will be connected to your network and being used at one time and the activities you plan to do online. For basic web browsing and email, a download speed of at least 5 Mbps (megabits per second) and an upload speed of at least 1 Mbps should be sufficient. However, if you plan to stream videos in high definition, you may need a download speed of at least 25 Mbps. Multiple devices and users might require higher speeds to accommodate an increase in traffic. A household with multiple users streaming videos and playing online games may require download speeds of 100 Mbps or higher. The quality of your router and the distance between your device and the Wi-Fi router are also things to take into consideration when deciding on the speed you need.
Can an internet provider see search history when a VPN is being used?
When using a Virtual Private Network (VPN), your internet traffic is encrypted and routed through the VPN server, making it difficult for an internet service provider (ISP) to view your browsing activity. Not all VPNs are created equal. However, some may leak information that could potentially reveal your search history to your ISP unless you use an established and reliable service that doesn’t log online activity. However, keep in mind that even trusted VPN providers may keep logs of user activity; make sure you select one with zero log policy to avoid this risk.

It’s worth noting that your search history may still be visible to websites you visit, search engines, and other third-party entities. To further protect your privacy, consider using a reliable VPN, secure browser, and privacy-enhancing browser extensions or plugins in combination with each other to bypass the visibility of your searches to websites, search engines, and other third-party entities you access.

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