Internet help
Start with our router troubleshooting guide for common connection questions.
Troubleshoot Your ConnectionAW Broadband Support
How Can We Help You Stay Connected?
Find setup guides, manage your account or contact the AW Broadband team. Choose the help you need below, or call 806.412.0888.
Contact Our TeamAWTV setup
Follow the AWTV getting-started guide to set up your television service.
Set Up AWTVBilling and payments
Access your account, review invoices and manage payments through the Customer Portal.
Open Customer PortalMobile activation
Our team can help check phone compatibility and explain eSIM activation and number transfer.
Contact Our TeamCommon questions
Find answers about internet, mobile, coverage and reaching local support.
Browse QuestionseFax help
Use the portal guide for help with your eFax service.
Open eFax GuideLet’s Find the Right Services for You.
Talk with our local team about availability, plans and your complete quote.
Coverage · Bundles · Home Phone · Support
Start With What You’re Experiencing
Buffering or slow streaming
Check whether one device or several are affected, and note when the slowdown happens. Use the router guide, then tell our team about the devices and streaming activity sharing your connection.
Wi-Fi drops in certain rooms
A weak signal in one room is different from a service outage. Tell us where devices lose connection and how your router is placed. Ask about router support through the Care Plan; a particular mesh product or whole-home guarantee is not assumed.
Video calls, uploads or gaming feel slow
Note which applications are affected and whether other people are streaming or uploading at the same time. Ask our team to compare the download and upload capacity available at your address and review your Wi-Fi setup.
The connection keeps dropping
Follow the router troubleshooting guide and check whether all devices lose service. Tell our team about the pattern and whether equipment has power. If the issue follows a storm, report any visible damage without handling outdoor equipment.
Poor mobile coverage at home
Before moving your number, discuss the places where you need coverage and ask our team to check your phone and offer. Switching carriers or adding mobile service should not be treated as a guaranteed fix for a particular indoor signal problem.
Your bill is hard to compare
Bring the full bill, including equipment, fees, the end of a promotion and any usage charges. Compare those totals with an address-specific AW quote, and ask about combining the services you actually use.
No Fiber or Cable at Your Address?
Explore fixed wireless options for your community and contact AW with your property address. A nearby tower or a town listing does not establish that an individual installation is possible. If you are comparing satellite with fixed wireless, discuss the actual available speeds, latency and installation terms rather than assuming every wireless service is the same.
Equipment Help and Account Access
AW’s Care Plan is published at $10 per month and includes router and device-connection assistance. Service visits have coverage conditions and exclusions; ask the team to confirm whether a specific visit or replacement is covered before dispatch.
For payment methods, statements and automatic payments, use the Customer Portal. If you want to pay by mail, ask for the current mailing instructions.
Pledge of Service
We strive to provide the best internet services possible to the Texas Panhandle. If you are like any of us, you love supporting local businesses. Our award-winning suite of internet services continues to grow across the Plains of Texas with friendly staff waiting to support you.