Care Plans
Equipment Protection and Maintenence
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AW Broadband Care Plans
The AW Broadband Care Plan provides you with peace of mind that your wireless equipment will be maintained with no surprise out-of-pocket costs to you. Benefits include a leased router, no-charge service calls, and telephone assistance in setting up all your new wireless devices.
Care Plan
- Covers
- Router, Service Calls, Connecting Multiple Devices, and Moving
Routers
Confused on which router you need to work with your AW Broadband Internet? We will provide you with a wireless router and set up all appropriate channels and Wi-Fi in your home. We will also replace the router at no cost in the event that it quits working.
No upfront cost to lease a router.
Peace of mind that experts are setting up your secured router and home Wi-Fi system.
Wi-Fi password and name changes whenever you need it.
Worry-free replacement of AW Broadband supplied wireless routers
Service Calls
Did you know that AW Broadband charges $70 per hour for most service visits? As part of the AW Broadband Care Plan, this rate is waived when our support team deems you need a service call.
*Dispatch will schedule your service call for the date/time that the first available tech will be in your area. An additional charge will apply for expedited calls.
Have a new roof and need your dish moved? No problem!
Did the dog chew through your wires? No problem!
Did a windstorm move your dish? No problem!
No surprise charges for service calls!
Connecting Multiple Devices
Did you know that AW Broadband support technicians can help you connect multiple devices to your AW Broadband Wi-Fi? In the past, a fee was charged to connect multiple devices. Now with the AW Broadband Care Plan that fee has disappeared.
No need to call multiple company’s support lines to set up your new phone, tablet, or gaming console.
A one-stop shop to get all your devices connected to your AW Broadband Wi-Fi over the phone in minutes.
Moving?
Don’t worry about paying a fee for transferring service to your new location as long as it’s a serviceable address.
Care Plan Customers
billable vs not billable
Over the Phone:
- Manage remotely
- Manage Frequency – Scan for and adjust channel as necessary
- Change SSID/password
- See if any connected devices have poor signals or an excessive number of devices
- High Bandwidth usage of one device
- Chronic Low Signal
- Setup Guest network
Truck Rolls:
- Replace defective Router or AP – not billable
- Moving customer is moving to a new address – not billable
- Repoint – not billable
- Care Plan customers 20% discount on service calls – $56
Repoint due to new roof – billable - Point to Point – billable
- Basically, anything else involving truck roll is billable
For Additional questions or information, feel free to contact us.
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Pledge of Service
AW Broadband
We strive to provide the best internet services possible to the Texas Panhandle. If you are like any of us, you love supporting local businesses. Our award-winning suite of internet services continues to grow across the Plains of Texas with friendly staff waiting to support you.