No upfront cost
Lease a router without paying any fees upfront.
Equipment Protection and Maintenance
AW Broadband Care Plans
The AW Broadband Care Plan provides you with peace of mind that your wireless equipment will be maintained with no surprise out-of-pocket costs to you. Benefits include a leased router, no-charge service calls, and telephone assistance in setting up all your new wireless devices.
Managed Routers
Confused on which router you need to work with your AW Broadband Internet? We will provide you with a wireless router and set up all appropriate channels and Wi-Fi in your home. We will also replace the router at no cost in the event that it quits working.
Peace of mind
Experts set up your secured router & home Wi-Fi system.
Convenience
Wi-Fi password and name changes whenever you need it.
Worry-free
Replacement of AW Broadband supplied wireless routers.
Connecting Multiple Devices
Did you know that AW Broadband support technicians can help you connect multiple devices to your AW Broadband Wi-Fi? In the past, a fee was charged to connect multiple devices. Now with the AW Broadband Care Plan that fee has disappeared.
All-in-One Solution
No need to call multiple company’s support lines to set up your new phone, tablet, or gaming console.
Connect in Minutes
A one-stop shop to get all your devices connected to your AW Broadband Wi-Fi over the phone in minutes.
Moving?
Don’t worry about paying a fee for transferring service to your new location as long as it’s a serviceable address.
Service Calls
Service-call coverage depends on the work required and your Care Plan. AW’s published standard visit is $70 including the first hour of labor; additional time and materials may apply. Confirm coverage and any charge before dispatch.
*Dispatch will schedule your service call for the date/time that the first available tech will be in your area. An additional charge will apply for expedited calls.
Covered (No Charge with Care Plan)
- Remote support for Wi-Fi or connection issues
- Replacement of defective AW Broadband equipment
- Standard alignment or signal adjustments
- One relocation to a new address within our service area
- Weather-related damage (lightning, hail, wind, etc.)
Billable (Discounted with Care Plan)
Care Plan customers receive a 20% discount on any billable visit ($56 trip fee instead of $70).
Typical billable services include:
- Work required after a roof replacement or structural change
- Point-to-Point installations or equipment replacements (≈ $400)
- Cable or fiber runs requested for new outlets or router moves ($125 + labor)
- After-hours calls ($105 + labor after first hour)
- Issues related to customer-owned devices such as TVs, printers, or computers
Without a Care Plan
- Standard service call: $70 (includes first hour of labor)
- Additional time or materials billed as needed
No Surprises
Confirm labor, travel and equipment coverage with AW before a visit. Replacement terms depend on the equipment and service circumstances; the team can explain what is covered and what is billable.
Our team will always confirm whether your issue is covered or billable before dispatching a technician.
For Additional questions or information, feel free to contact us.
Care Plan: $10 Per Month
The published Care Plan includes a leased router, device-connection assistance and covered service visits subject to conditions. Review the covered and billable service lists below and confirm equipment-replacement terms before arranging work.
Pledge of Service
We strive to provide the best internet services possible to the Texas Panhandle. If you are like any of us, you love supporting local businesses. Our award-winning suite of internet services continues to grow across the Plains of Texas with friendly staff waiting to support you.