Frequently Asked Questions

AW Broadband is an Amarillo-based provider of internet, TV, phone and AW Go Mobile. Formerly known as Amarillo Wireless, AW operates its own network and serves homes and businesses across the Texas Panhandle. Our office is at 203 SW 8th Ave, Suite 601, Amarillo, TX 79101.

Our coverage directory lists 37 communities across the Texas Panhandle. Each community page describes the services advertised for that area. Availability can vary within a community, so contact AW with your complete service address before selecting a plan.

Use the Service Sign-Up page or call 806.412.0888. Have your service address ready and tell us which services you want. Our team can confirm availability and explain your plan, installation, equipment and billing terms before service begins.

AW offers both fiber and fixed wireless, and some communities also have cable internet plans. Your address determines the options available. Use the community directory to explore advertised services, then have our team confirm the connection for your property.

Fiber uses a wired connection to your property. Fixed wireless uses an antenna to receive a signal from a nearby tower. AW publishes matching upload and download speeds for its fiber plans; fixed wireless plans list separate download and upload speeds. Availability and speeds depend on the service location.

Fiber plans are advertised on AW’s Amarillo, Bushland, Dimmitt, Highland Park, Lockney and Sudan pages. That does not mean every address in those communities can receive fiber. Contact our team with your address for confirmation, or ask about other available connections.

Speeds vary by community and connection type. Published options include 50 and 100 Mbps fixed wireless plans, cable plans in selected communities, and fiber plans up to 1 Gbps in selected areas. Check your community page and confirm the specific plan available at your address.

The residential internet plans published on AW’s town pages include unlimited data, and their Broadband Facts labels list no additional-usage charge. Mobile data allowances are separate: ask about the high-speed data and hotspot terms for the AW Go Mobile plan you choose.

No. AW fixed wireless receives its signal from a nearby ground-based tower rather than a satellite. If gaming, video calls or remote work matter to you, discuss the available speeds and latency at your address with our team instead of assuming all wireless services perform alike.

Terms depend on the service and offer. Review the plan’s Broadband Facts label and Subscriber Agreement with our team before signing up, including any commitment, promotional period or early termination charge. Ask us to confirm the terms for your particular fiber or wireless installation.

Your community page lists the plans and pricing we can substantiate from AW’s published offers. Compare the introductory rate, later monthly rate, network access fee and installation charge, not just the headline price. Contact our team for the complete quote at your address.

Use the Customer Portal for one-time payments or automatic payments, and to view your statements and payment methods. AW also accepts payments by mail. Contact our team for current mailing instructions rather than assuming the office address is the payment mailing address.

AW Go Mobile is AW Broadband’s cell phone service, with nationwide coverage and support from the local AW team. Explore mobile options for your household or business, and ask about bringing your current phone, transferring your number and activating with eSIM on a compatible device.

Contact our team to confirm eligibility for the AW Go Mobile offer you want. We can discuss mobile service and any available internet-and-mobile combination, including the full price for your lines. Eligibility and discounts should be confirmed as part of your quote.

Ask AW to check your number before canceling your current service. Home phone number transfer is available in most areas; mobile transfer also requires information from your current carrier. Have your account number and transfer PIN available so our team can explain the next steps.

AWTV offers Basic and Expanded Basic packages with local stations and additional entertainment channels. The television page links to the channel lineup and setup guide. Check that the channels you want are included in your selected package and review any add-on charges before ordering.

Yes. AW’s existing website offers phone service by itself or combined with other services. The published home phone package is $25 per month and includes caller ID, call waiting, local and long-distance calls, voicemail-to-email, call forwarding and E911. Confirm any applicable taxes or fees when ordering.

Call 806.412.0888, email hello@awbroadband.net, or use the Contact Us page. The Support hub also links to router troubleshooting, AWTV setup and the eFax guide. Have your account and service details ready so the team can help with your question.

Start with the router troubleshooting guide and check whether the issue affects one device or your whole connection. If service is still down, call 806.412.0888. Tell us what you have already checked and whether equipment has power so we can help with the next step.

Contact AW if your service is interrupted during or after severe weather. Tell us whether power is available and which devices are affected. Do not climb onto a roof or adjust outdoor equipment yourself. Our team can review the connection and explain whether a service visit is needed.

Yes, internet service providers (ISPs) are generally regulated in most countries. Regulation helps guarantee fair and equal access to internet services, protect consumer privacy and data, and prevent anti-competitive practices by ISPs. Regulatory bodies may also monitor issues like network neutrality, which states that all internet traffic should be treated equally without prioritizing or blocking certain types of content or services. In the United States, for instance, the Federal Communications Commission (FCC) regulates ISPs; in Europe, however, the Body of European Regulators for Electronic Communications (BEREC) oversees the regulation of telecommunications and internet services. Other countries also have similar regulatory bodies or agencies that monitor ISPs to guarantee they abide by laws and regulations pertaining to internet activities.

When using a Virtual Private Network (VPN), your internet traffic is encrypted and routed through the VPN server, making it difficult for an Internet service provider (ISP) to view your browsing activity. Not all VPNs are created equal. However, some may leak information that could potentially reveal your search history to your ISP unless you use an established and reliable service that doesn’t log online activity. However, keep in mind that even trusted VPN providers may keep logs of user activity; make sure you select one with zero log policy to avoid this risk.

It’s worth noting that your search history may still be visible to websites you visit, search engines, and other third-party entities. To further protect your privacy, consider using a reliable VPN, secure browser, and privacy-enhancing browser extensions or plugins in combination with each other to bypass the visibility of your searches to websites, search engines, and other third-party entities you access.

The internet speed you need depends on several factors, including how many devices will be connected to your network and being used at one time and the activities you plan to do online. For basic web browsing and email, a download speed of at least 5 Mbps (megabits per second) and an upload speed of at least 1 Mbps should be sufficient. However, if you plan to stream videos in high definition, you may need a download speed of at least 25 Mbps. Multiple devices and users might require higher speeds to accommodate an increase in traffic. A household with multiple users streaming videos and playing online games may require download speeds of 100 Mbps or higher. The quality of your router and the distance between your device and the Wi-Fi router are also things to take into consideration when deciding on the speed you need.

Fiber internet service is an internet connection that uses fiber-optic cables to transmit data. These cables, composed of tiny strands of glass or plastic, carry light signals at incredibly fast rates – providing fast and dependable data transmission. Fiber internet service offers faster speeds and bandwidth than traditional copper or coaxial cable internet connections, making it a desirable option for those needing high-speed internet for activities such as online gaming, video streaming, and large file downloads. Fiber internet connections are less susceptible to interference from a distance or environmental factors than other types of internet connections, making them ideal for both residential and commercial settings. As a result, fiber internet service has become more and more popular over time.

Megabits per second (Mbps) is a measurement of data transfer speed for digital information such as internet data. It indicates the amount of information that can be transmitted in one second over an internet connection. One megabit equals one million bits, and Mbps indicates the speed in megabits that can be transferred in one second. Mbps is commonly used as an indicator of internet speeds – higher values signifying faster connections. For instance, a connection speed of 50 Mbps means 50 megabits of data can be transmitted per second. This measure is essential when assessing the overall quality of an internet connection, particularly for activities requiring high bandwidth, such as video streaming, online gaming, or large file downloads.

There are various reasons why a wireless network may not be connected. One common cause is weak or unstable signal strength, interference from other wireless devices, or physical obstacles like walls or furniture that interfere with the signal. Other potential reasons could include incorrect password or security settings on the router itself which could prevent devices from connecting; software or hardware issues on the network devices themselves which could also prevent successful connection; outdated firmware or configuration settings all contribute to connectivity problems as well.